Refund policy

Thank you for shopping with Shop Akela. We value your trust in our products and services. Please review our policy carefully before completing your purchase, as all sales are final.

Due to the custom or final nature of the items we provide, all sales are final. We do not accept returns, issue refunds, or process exchanges under any circumstances. Once an order is placed and the transaction is processed, it cannot be canceled or refunded.

Exceptions for Damaged or Defective Items
While we do not accept general returns, we stand behind the quality of our goods. If your item arrives defective, damaged during transit, or incorrect, you must notify us within 3 days of receiving your order. To initiate a replacement or claim, please contact our support team at helloshopakela@gmail.com with your order number and photographic proof of the issue.

4. Contact Us
If you have any questions or require clarification about a product before buying, please reach out to us at helloshopakela@gmail.com. By completing your purchase, you acknowledge and agree to this No Returns and Refunds Policy.